Pioneer Enterprise of America LLC warrants that goods supplied hereunder manufactured by or for Pioneer Enterprise of America LLC will be free from defects in material and workmanship at the time they leave our factory.
Except to those special regulated products, in principle, the warranty period is from the date of original installation (proof of installation date required) within one year, or if no proof of installation is provided, the warranty start date is the original shipping date of the goods from our factory.
During the warranty periods, in the event of a warranty claim, Pioneer Enterprise of America LLC representative will at its option (and after inspection), determine to repair or replace, without charge, any defective parts or component material. Repairs will be handled by the initial owner. Returns, including disassembly and subsequent reassembly, become the responsibility of the initial owner.
This warranty does not cover any maintenance cost associated with misuse, abuse, alteration, improper ventilation, incorrect voltage, wrong gas, improper installation or operation. This warranty shall not cover the direct or indirect loss or damage caused by flood, fire, or acts of God. This warranty shall not apply if the nameplate has been removed or altered.
NO Pioneer EQUIPMENT MAY BE RETURNED EXCEPT UPON WRITTEN AUTHORIZATION FROM Pioneer Enterprise of America LLC.
West Coast Services Covering: AZ, CA, OR, WA, NV
Central and Southern Services Covering: IL, MO, TX, FL, GA, VA
Northeast Services Covering: MD, DE, PA, NJ, NY, CT, RI, MA
Primary Period of Maintenance (PPM):
Monday – Friday, 8:00 AM – 5:00 PM local site time
Emergency Services provided in Holidays and Outside Primary Period of Maintenance (PPM) Hours may applied for additional charges.
Technical Support and Service Phone Line: 718-567-8881/8884
Our normal business hours, excluding holidays, are 9:00 AM to 6:00 PM Eastern Time Monday through Saturday. Please contact us during normal business hours, or you can e-mail us now. We respond to most inquiries within 1 business day. Thank you.